21
87 Comments

What do you need help with right now?

At the beginning of every month indie hackers share their monthly goals with each other. Now let's discuss the challenges we're all facing to reach those goals!

What do you need help with?

What help/advice/service can you offer others?

Please reply to someone else and help them out — especially if you've requested help yourself!

#ask-ih

  1. 5

    Trying to get the first paying customer for Versoly.

    Will be cold emailing people this week.

    We have got 50+ non paying users, we built a feature that allows you to demo the product and build pages, but not many users enter their email, so we can't ask them for feedback.

    1. 3

      Hey, i just took a look and i really like it. Something that might help sign people up (and maybe you do this but i missed it) would be to show how you stack up against others doing this. I've used launchaco before - why is your service different / better?

      1. 1

        Thanks, I have written a small section, but it might be worth doing a section on each one.

        1. 1

          Just a comparison table or something would be a huge help. The typical user for you is probably someone that wants to get something together quickly so they wont root around for long for an answer. What makes you better than Launchaco?

    2. 2

      Check out hotjar, they have a free plan where you can implement a little feedback widget- surprising amount of people use it to give feedback + hotjar's funnel tool is really useful.
      On the frontpage have you experimented with using a gif instead of a static image? It can really help showcase the product without the need of creating a fully fledged video (check out gifcam)

      1. 1

        I used hotjar previously just hadn't set it up yet.

        Great idea for a GIF, was waiting to create a video but in the short term a GIF would be good.

      2. 1

        Yeah, I've had good results with Hotjar, too.

    3. 2

      This comment was deleted a year ago.

      1. 2

        Something I have been thinking of doing, I built the feature because it's nice to test before signing up, plus it stops a lot of fake emails.

        But I really need feedback on what needs to be done before they buy.

        1. 1

          Did you try to ask them for feedback or ask them to leave mail during the process of creating the landing page?

          1. 1

            If they want to do anything advanced then yes we ask for email.

            We could ask for feedback in the app, but I want them to hit the aha moment and sign up. That is the goal.

            1. 1

              Oh yes, I meant exactly the moment when the user is most willing to do the target action.

              I think it’s difficult to find such a moment, but maybe you already have some ideas.

  2. 3

    Help with my UI as Im a dev with no design experience. How do I start a design system so my website is consistent in every page, form, button etc?

    1. 2

      I also second Refactoring UI book. It really helps in understanding the basics of design. Also maybe look at a CSS framework such as Tailwind CSS. Tailwind really enforces a consistent design system. It can be a bit verbose but it does preach consistency.

      1. 1

        Thanks for your reply! Im taking a look at Tailwind CSS right now 😊

    2. 1

      If it’s an express stack, you can use page partials to reuse HTML. The css is just css- classes can be reused etc.

      Udemy has some really good nodejs and css courses, a guy named Maximilian is great.

    3. 1

      Bootstrap CSS is another very popular choice. https://getbootstrap.com/

    4. 1

      I am also not a designer at all and I chose for myself a way to simply copy some components of the system from services that I like and seem convenient. Not sure whether to think about the design system as long as there is money for the designer or designer co-founder 😼

    5. 1

      I would use a framework of some sort.

      If you're building an Admin dashboard it might be worth buying a template to save you time. Customers don't care if it is custom they just care if it looks good and does the job (once you scale you can hire a designer).

      If you're looking to be a one man team forever look into refactoring ui book, tons of good reviews.

      1. 1

        Thank you very much! Im going to read the book for sure!

  3. 3

    NEED HELP: Calling all Beta testers for a podcast recording iOS app: https://testflight.apple.com/join/wQsgUN5S -Looking to squash any bugs that are blocking the app functionality from working. All feedback/ideas are welcome.

    CAN HELP: Review your app, website or product. Let me know what you are working on and I’d be happy to check it out and provide some feedback.

    Thanks 🙏

  4. 2

    I need some initial feedback on a sales mapping tool I launched last night:
    https://salesmapper.io

    The MVP is designed for sales people who want an easy way of visualizing a customer/prospect base.

    Some login deets if you want to check it out:
    login: test (at) test (dot) com
    password is 'password'

    Appreciate any feedback/help

    1. 2

      As someone who needed such a software for a long time, I think I can add a few points.

      I need something which I can use that allows me to track prospects, last time I spoke with them, what I spoke to them about, when I need to talk to them next.

      I feel this kind of a software is a deep need but nobody is making it.

      There are big players, but it is too confusing to use their software. Something simple is needed.

      I'm no longer doing the sales directly, but it would still be a fantastic tool to use.

      1. 1

        Yeah I agree, I started it for that reason - simplicity. Needed something to help manage my territory which spans over several countries. What sort of role & industry were you in? Would love to get your feedback on the tool itself

        1. 2

          I was selling premium stock market courses. I was the BD head. The issue with CRMs is that they are too complex and we needed something that was ultra simple.

          I would have loved something ultra simple to use which had features like reminding me to follow up with the prospect and also, mobile integration. I would have loved something which took into account all incoming and outgoing calls and put that into the records.

  5. 2

    Finding my unique spin on my product. Does this come with time (i.e. learn from my users) or do I have to figure this out from the get-go? at this point, I've done my user research and am focusing on building the product (okr management & employee feedback software)

  6. 2

    I need help in converting to a paying customer.

    I have 100 signups so far but none interested in paying for it.

    I have contacted users through cold email but most of them are saying to add more features and improve them and then I will buy

    1. 2

      Has anything changed since I gave you some suggestions 3 weeks ago?

      If your product isn't getting people to a win, then no amount of time spent emailing them will get you far. People are concerned about themselves. They're not thinking much about you or your product. You've got to create a situation where people pay you out of their own self-interest.

      It will just take 2 things:

      • a free plan good enough to make people money
      • usage limits that make upgrading to a paid plan a profitable decision for them

      Do that and you win.

      1. 1

        Hey, Alchemist

        The problem with a free tier is lowering the quality of the users

        So, I'm debating whether to transition to a free plan or usage limits

        1. 1

          How do you mean, exactly? I'm running a freemium business myself—a screencast site for people learning the Elixir programming language.

          I can't see how the existence of the free videos lowers the quality of my paying members at all, but a lot of them definitely found me due to the free stuff.

          The same logic for a free tier also applies to a free trial, though. Step 1 (and probably 2) is solved if you can make the trial good enough for people to get a clear, measurable win, preferably money.

          1. 1

            Not really!

            There are pros and cons to freemium

            I'm worry about changing to freemium. It might sign like a good tactic but a big portion of the users don't convert and there is a lot of churn.

    2. 2

      I've been there in the past, usually means you haven't quite found product market fit.

      I would listen to those free / non-paying customers and if you're hearing the same things over and over (specifically features, not just an observance of a lack of them) and keep iterating until those objections melt away.

      Sure there will always been somebody that says "if you had X, I'd pay" but in my experience, that's code for "I'd never pay, but you emailed me and I feel compelled to tell you /something/".

      Noticed you have a free trial, my guess is you aren't quite showing enough value during the trial period for people to want to convert. I suspect with it being in the SEO space that somebody could use your service once, "get what they need" and probably be okay not pursuing a paid plan.

      I'd play around with what you're giving away for free, and make sure that it's not so much that it's easy to be "one and done" during the trial.

      Remember, the FIRST paying customer is always the hardest. If you're getting some signups from people kicking the tires, you're already ahead of most.

      1. 3

        Follow up to that, and maybe I'm not your target customer... but I just signed up and as a dev with a sprinkling of SEO knowledge, I didn't really know what I was supposed to do next.

        Unsure if you have metrics on it, but I wouldn't be surprised if you have some pretty steep drop off from people signing up to actually using your system.

        I'd focus some time on the nurturing / on boarding part of things, to help ensure everybody coming through the door is immediately grokking the system and led down a path to see the value in your offering.

        1. 2

          I do have metrics

          I see a lot of people signing up and using it but not actually converting. I cold email them and ask why aren't they converting and they specifically ask for these features. I considered these feedback since most of them ask for it and when I do create it. Most of them still ask for more, if you do this then I will pay which is fustrating.

          Then, I see them going back to use it again and I'm like okay.... I take it that they are interested in using it that the very few have to keep making accounts to continue using it.

      2. 2

        Haha, thank you for the reply, Josh

        It was spot on. The if you create X, I pay was similar to most of the people telling me the exact same feedback

        People are fine using the free trial as they could just create another free account and use it all over again

        It's a keyword tool and backlink analysis tool for the duration of the free trial

        I'm on my last legs trying to onboard customers to see the value

    3. 1

      This comment was deleted a year ago.

      1. 2

        I had cold emails so far

        They want more specific features, and then they will buy

        1. 2

          Keep in mind they say they'll buy, don't believe until they pay you. Usually if someone would've bought with one more feature, they'd have paid with the promise of that being included later. Also, when they ask for a feature, forget the feature and ask them why they want it and drill down with specific questions about their problem. Afterall no one would pay for a feature to no problem.

          1. 1

            Thank you, Morajabi for the feedback

            I will be a drill sergeant and drill them down with specific questions

  7. 2

    I am having a really hard time moving to NoSQL. I have been using RDBMS since long. The concepts in NoSQL are confusing me. Anyone has any link that gives a perspective to NoSQL coming from RDBMS?

    1. 3

      Any reason why you’re looking into NoSQL?

      1. 1

        Performance concerns mostly

        1. 2

          Also, don't worry about scaling until you have a scaling problem. Stack Overflow runs with a single Postgres master and read replicas AFAIK.

          1. 2

            I completely agree. Watch out for Scalability Arrogance!

        2. 2

          Maybe look into CockroachDB instead. It has nice availability and durability guarantees, full ACID, and the SQL we all know and love. ;)

          1. 1

            Thanks for your suggestion. Will look into it.

        3. 1

          Do you know what your performance concerns are explicitly?

          I have been down the move to nosql for performance road many times. All you are doing is trading one set of issues for another. There is no perfect db, you always have to match the tech to the problem you are solving.

          A second issues is that if you are planning to run the db yourself, you are signing up for another learning curve as things start to scale. Running most dbs is non trivial as usage scales. If you know and understand rdbms, thats a huge argument from an operations point of view.

          I helped move mobileday.com to mongodb many years ago to improve scalability and performance. In the short term it improved throughput, but as the product matured we needed to add reporting and other admin tasks. This proved to be incredibly slow in mongo (there is no join). The solution, pipe all data into a postgres instance so we could join it 🤦‍♀️. And then there were two...

          There are plenty of rdbms solutions that perform very well. AWS Aurora is a performant rdbms solution that scales well.
          https://aws.amazon.com/rds/aurora/

          I'm not saying don't use a nosql db, just don't do it blindly for performance.

          A simpler (sometimes) solution to increase performance can be to add a cache like redis of memcache for the high read/low write data.
          For high write loads an event log like Kinesis or Kafka might be a better solution.

          Sorry if this is preachy 😜, hope it helps.

    2. 2

      An easy (and incomplete) way to think of NoSQL: Think of it as a super powerful hash map. So, you can store anything, and retrieve it really fast (if you know the key) but it's not ideal to create relationships.

      I second @tt 's question: Why do you want to move to NoSQL? Is it performance? There might be some workarounds putting an extra layer between your RDBMS and your app.

    3. 1

      Nosql is basically a set of big json files. Makes relational queries take several steps, but easy enough syntax.

      You can use a managed database if you’re in a hurry that will automatically scale for you.

      1. 1

        Actually i am looking into Firebase firestore. It’s managed and pocket-friendly. But coming from rdbms, i find it hard to visualise how to store and retrieve data. Say i have two tables (in rdbms) and i know how i want to store them and retrieve them. But when in nosql, i dont know how if i should add reference from one collection to another.

        1. 1

          This comment was deleted 5 years ago.

  8. 1

    Thanks for opening the thread
    We are testing MVP and need 100 early users for feedback so we open a facebook group about soft skills for working professionals (our target audience) to give advice/ actionable feedback/experience on how to improve working skills.
    So how can I get people to join the group and convert them into early users?

    We are building a peer-to-peer feedback tool about professional skills

    1. 1

      I think that is a fabulous idea, I'd like to join such a group.

  9. 1

    I need help figuring out whether to use Shopify or my own server for a mvp later in June. I have a pre-existing codebase I can port over for this, but the payment processing will take work.

    However, then I will have a codebase with payment processing reference code for the next mvp

    Nodejs/express server using custom auth - will replace the auth with passport or ookta also

  10. 1

    I would like to promote our free, open source project Privacy Eye. Here is our github link:https://github.com/Dan-inpooling/Privacy-eye
    Will post on hacker news and reddit. But definitely need people to help with upvotes. Any advices? Or can you help to upvote?

    1. 1

      hi, I just saw your project. I'm building something very similar to this line "creating an ecosystem for data privacy!" do you have a team info or something?

      1. 1

        Oh nice. We are a two men shop - I am working full time and my co-founder part-time. This b2c tool was created a while ago. We do not want to commercialize this b2c tool so think open source is the best way to have more people working on it and use it. How about you? Do you want to connect? You can connect with me at twitter @inpooling

    2. 1

      The opener to the readme.md doesn’t make it clear enough what the benefit is vs a handful of privacy extensions people might normally rely on. Adding a tiny pitch about that might help get shares

      1. 1

        Thanks for checking our our README.md (https://github.com/Dan-inpooling/Privacy-eye) and the comments! I updated it. How do you think of it?

  11. 1

    I have an idea for private hire taxi companies. It's pretty basic, however all the competition is either suck or very expensive, most are both.

    I have no idea how I would validate my idea. Should I reach out and cold call/email businesses to guage interest?

    1. 1

      Could do a prototype in balsamiq to have something to show people also

    2. 1

      That's definitely one way- have you checked to see how many searches are done per month on google in your area? Another idea might be to lookup the competition's financial records (if available) to gauge market size. Would this be set up as a traditional private hire business or more new school (app-based)?

  12. 1

    Doing the first step.
    Specifically which area I could even build a product/audience around.

    1. 2

      Here's a random approach:

      Start by listing some B2B and B2C industries where a lot of money changes hands: hiring developers, paying for education, building and hosting websites, etc. Simultaneously, make a list of the things you have strong opinions about in the world, and the ways you think the world should be different. Then compare the two lists and see if there's any overlap whatsoever. If so, use that as a starting point for something that you can start brainstorming around.

    2. 1

      One way is to solve your own problems- if you're experiencing issues then someone else could be as well. Hell, why not a website/list dedicated to helping generate ideas to build a product/audience around?

  13. 1

    User testing. Recently launched https://cargo.build. It's a tool for tokenizing digital and tangible assets using the Ethereum blockchain and smart contracts. The hard part will be getting people to use it, but I am doing some user testing with developers I know. So my goal is to do some user testing with more people and then implement changes based on the tests.

  14. 1

    Need help with finding B2B marketing channels for TribePulse - also trying to think around which people in an organisation would be suitable to target

  15. 1

    I can help with anything technical, reviews on your diagrams or any minor issues entailing web development.

    What I'm looking for is feedback for Gattai.

    The idea is to have a tool to create and run a remote+global company. Starting with global payments to employees.

    1. 1

      I have a nodejs app and am using homemade auth to learn about auth. I want to replace it with either passport.js or some auth provider. Any guidance or resources I should look at?

      Do you have a link to gattai?

  16. 1

    I am struggling to get paying customers. I got people interested but none paying.

    1. 1

      I'd recommend figuring out what your customers want. They obviously don't want what you are selling them, or they'd be paying you. Run some user tests to see where customers get hung up and try to figure out what they want. Or make them think they want what you are offering.

  17. 1

    Need help with self-motivation. The only person that can help myself, is me. Am currently on holiday, plan to take some time for myself and start grinding. The only way is up from here!

    1. 2

      Track your hours in a visual way. Source: bf skinner

    2. 2

      Motivation is good, but discipline is better. Doing what needs to be done regardless of how you feel at the time will bring you great results. Do you do some form of physical exercise at the moment? Would really recommend hitting the gym if you don't, the motivation and discipline you will build will bleed into other areas of your life

    3. 1

      Why do you lack self-motivation? What are you working on that you feel like you're lacking motivation to keep at it?

  18. 1

    I dont need any particular help right now, but only time to finish the website for MegaGeneral product template.
    https://codecanyon.net/item/multi-purpose-component-based-ios-app-template/23349849

  19. 1

    I need founders who want to join in the founders' community. STARTUP GRADE allows community members to access Slack workspace organized by a successful founder, and those who are working on their own startup project, If you were interested in, please join in the community!

  20. 1

    We have started a website called https://the4thblock.com we help create quick animated Instagram stories in less than 5 minutes. Our animated videos are at after effects level output but can be easily done with someone with very little design skills. Looking to connect with agencies who offer Instagram content creation and growth services to their clients.

  21. 1

    I am currently building a Saas App. However, I struggle mightily with Database Design. Are there any resources that can help me with this (SQL-based).?

    1. 1

      I think the "cookbook" kind of books are pretty good for this, since most of these design problems aren't really unique anyway. Try searching for "sql cookbook" and you probably have a few books to choose from.

  22. 1

    Looking for beta users for my new iOS app, Pinvite! Pinvite is essentially a replacement for Facebook Events. You can organize and manage your events in the app, send invites to friends via SMS or email, and share images, ask questions, chat, etc.

    Sign up at https://pinvite.app/ for access!

    1. 2

      Signed up! I want something that can replace Facebook events for planning things, but also to find events in my area and friends to go with.

      Also there's usually a bunch of different platforms people are on (eventbrite, meetup) where they are finding events but it's hard for organizers to get a head count if it's across multiple apps. That might not be your target audience though.

      Last thing, I think your sign up form isn't tagged to autofill name and email :)

      1. 1

        Thanks! Can you sign up again? Totally missed that my Zapier that was collecting emails was off haha.

        Glad to hear more people want to get off of Facebook Events! For now my focus on event management more than discovery but that is definitely an area to expand into.

        And thanks for the tip, will add the autocomplete tag!

  23. 1

    I need help with starting to sell while offering a good price.

    Which prospects to talk to first, how many, how much to ask, and how to contact them (call, chat, who to contact?)

    1. 2

      This comment was deleted a year ago.

  24. 1

    Finding some people to collaborate with out in San Francisco, I'm moving out there this week from NYC!

  25. 1

    This comment was deleted 5 years ago.

    1. 2

      I think you should talk to as many of your ideal customers as possible. Interview-style would be ideal as you want to get a deep understanding of them and their needs.

      Go where they are; facebook groups, forum, wherever. Just a quick "Hey, I'm thinking of creating a product that includes A, B, and C. Would you be interested in something like that?"

      If they say no, "I totally understand. Out of curiosity, what would make this a no-brainer for you?"

      Then sit back and listen.

      1. 1

        This comment was deleted a year ago.

      2. 2

        This comment was deleted 5 years ago.

        1. 2

          You gotta get in the trenches! lol

          Check out Stu McLaren and his community. That should be a goldmine. Also, check out Reddit. Google posts related to improving churn or struggles with churn and then go through the comments and see what/how folks share. Hit people up directly (cold emails). Ask for referrals and introductions from your network.

          Hopefully you see where I'm going here. Hope this helps!

          1. 1

            This comment was deleted 5 years ago.

    2. 2

      Have you already begun speaking with your potential customers?

      1. 1

        This comment was deleted 5 years ago.

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